Refund Policy for Chanti Gem:

1. No Refund Policy: Chanti Gem operates on a strict no-refund policy. Once a purchase is made, it is considered final and cannot be refunded.

2. Exchange Policy: Customers may request to exchange their purchased item within one week (7 days) from the date of purchase, provided that the item is in its original condition, unworn, and accompanied by the original receipt or proof of purchase. Exchanges are subject to availability. The exchanged item must be of equal or higher value than the original purchase. Any price difference for exchanges of higher value items must be covered by the customer. Exchange requests beyond the one-week timeframe will not be entertained.

3. Authenticity Guarantee: Chanti Gem guarantees the authenticity of all jewelry sold. In the rare event that a customer receives a jewelry item that is proven to be not authentic through credible verification methods, a 100% refund will be issued. Customers must provide sufficient evidence supporting the claim of inauthenticity, which may include documentation from recognized gemological laboratories or reputable authorities in the field of jewelry authentication.

Please note:

• Refunds and exchanges are only applicable to items purchased directly from Chanti Gem.

• Custom-made or personalized items are non-refundable and non-exchangeable, except in cases where the item received is defective or not as described.

• Chanti Gem reserves the right to refuse any refund or exchange request that does not comply with this policy or if the item is returned in a condition that does not meet the specified criteria.

By making a purchase from Chanti Gem, customers agree to adhere to the terms outlined in this refund policy. Chanti Gem reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review the refund policy periodically for any changes or updates.